​FAQ
No, our minimum of $200.00 is for discount purposes only. Under $200 no discount is given.
Yes, we have a discount scale. Please refer to our policy and procedures for more details. Remember our special finishes are not discounted and are always net price.
Except for our barrel hinges (armoire hinges) most of our hinges are lift-off hinges and, by the nature of their construction they are made as left-hand and right-hand.
Standing in front of your cabinet, with the door swinging toward you, if the door swings to the right then it is right-hand, if it swings to the left it is a left-hand. This rule also applies to our building hinges. We include graphics wherever needed in our catalog to further assist you with handing. See "Technical Information" for diagram.
Most of our hinges are priced and stocked per pair meaning you get either 2 right-hand or 2 left-hand hinges. You can order half a pair if needed. Barrel hinges are sold as each.
Escutcheons are decorative keyhole plates. Most escutcheons come designed as lefts and rights - this is why we sell them as pairs. Escutcheons are usually installed on side-by-side doors therefore a left and right is required. See "Technical Information" for diagram.
No, unless you specify one of our lacquered special finishes you will get unlacquered stock brass or stock iron. That is the condition we stock our hardware in, unfinished brass and iron. Also many of our iron products are actually made out of steel.
Our inventory includes mostly stock brass and iron. All finishes are done per request. However, we do try to keep a small quantity of our most popular rusted hardware in stock.
No, our finishes by nature depend on the base metal we start with, therefore certain finishes can only be done on our stock brass i.e. antique brass, and other finishes can only be done on stock iron i.e. light rust. There is an exception to this rule; satin and polished nickel plating can be done on our entire line.
No, some like antique brass are left to age with time to become a true antique finish. You can order lacquered antique brass. All special finishes can be ordered with lacquer.
They are very consistent, but since each piece is done individually, you should expect some slight variance in color and texture.
You can ask us if we can do it. A sample of your finish can determine it is feasible. Also many of our finishes can be sealed with wax or oil. Let us know what your specific needs are.
Yes, everything in the catalog is in stock. We try our best to keep a large inventory but we do run out of items from time to time.
We have a 6 to 8 weeks delay on hardware that is not in stock. In reality many items may take less time to receive, while others, such as special door hardware, may take longer. Remember our hardware is manufactured in Europe.
Yes and no, in many cases the finish will not delay your order, but on large orders you may expect a delay of 1 to 3 weeks depending on the finish.
No, we ship using our shipper number only. For tracking purposes we do not use USPS